If you do not have anything nice to say, don’t say it at all. At least do not say it out loud. According to Dictionary.com, the definition of courteously is, in a well mannered way, politely, with courtesy, with politeness. We all want to be treated with respect and kindness, unfortunately this does not always happen. In reference to writing any kind of document, whether it is a positive or negative topic, it is so important for you to be courteous. Let’s say that two people write complaint letters to a company about a service they are receiving; one person is courteous and one person is rude. Whoever is reading these two letters will most likely compare them and might not want to respond to the rude letter. Don’t you want to be the courteous writer and get the results that you want? I hope that the following will help you.
First off you want to start with the most important point and build your message on that. Take the time to think about what exactly you want to say. You do not want to just ramble on and confuse the reader. Get straight to the point as soon as you can. I personally get frustrated with anything that just wastes my time. Next thing is, you want to make sure that the punctuation and grammar is correct. It will give off a bad impression if everything is not in proper English and poor punctuation is used, you want to be taken seriously. Another thing is, whether it is you or someone else, proofread it and make sure that if you received the same thing, you wouldn’t be shocked by your message. If you are complaining you do want to get your point across in a polite way. When you come to the conclusion, even though you are angry, be kind and sincere.
Just remember treat and write to others the way that you wanted to be treated and written to.
Very well put Veronika. I know if I had someone complaining to me in a letter and they were rude I would not want to write them back.
ReplyDeleteGood Job Takamasa. It can be so hard sometimes to not say exactly what you want to!
ReplyDeleteLoved the use of links in your post and your supplied list of references. Great job.
ReplyDeleteGreat job Takamasa, it is not always easy to hold back what you want to say
ReplyDeleteNice post Takamasa! Your post is clear and straight to the point. I do suggest to reread and edit some errors. I agree with you, that it is necessary to keep a mannered attitude, even though it is sometimes extremely hard. Your examples make it easy to understand, what you have to say.
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